Shipping & Returns

Shipping & Delivery

All orders placed before Sunday 12:00 pm EST will be processed and scheduled for delivery. Your order will be shipped via UPS or Fedex and most order go out on Monday. Make sure you are at your residency or business when the plants are delivered. You will receive an email with tracking details once your order is shipped. View your order history.

Guarantees, Returns & Replacements

All sales are final unless plants arrive completely dead. A dead plant is defined as a plant that is completely brown and has no hope of recovery. You are to contact Silver Lake Garden Center when you believe they are covered by our "guaranteed to arrive alive". Pictures of the dead or damaged goods must be supplied with claim. You are not entitled to a refund for refusing packages upon delivery. By purchasing products from Silver Lake Garden Center you agree to accept packages when delivery is attempted. You also agree to make yourself available to any delivery attempt. If delivery company cannot complete delivery you will pick up your package as they specify. You also guarantee that shipping data given to Silver Lake Garden Center is accurate and up to date.